At Submate, we are committed to providing our customers with exceptional service and value. Our platform offers robust file hosting solutions designed to meet a variety of needs, from casual users to business professionals. Given the nature of our digital product and service offerings, we maintain a strict no refund policy.
1. Subscription Services
All purchases of subscription services from Submate are final. We do not offer refunds or credits for subscription charges, including partially used periods and accidental purchases. We encourage our customers to thoroughly evaluate our free service tier before deciding to upgrade to a paid subscription.
2. Upgrades and Renewals
Upgrades to existing subscription plans and automatic renewals are subject to this no refund policy. We provide clear notifications of upcoming renewals and encourage customers to manage their subscription preferences through their account settings to avoid unwanted charges.
3. Exceptional Circumstances
While our policy is no refunds, we understand that exceptional circumstances can occur. Requests for refunds under exceptional circumstances, such as non-delivery of service or service not-as-described, will be considered on a case-by-case basis. Submate reserves the right to determine the validity of such claims and, if deemed appropriate, may issue a refund or service credit at our discretion.
4. Customer Responsibility
It is the responsibility of the customer to understand the terms of this no refund policy before making a purchase decision. By subscribing to any of Submate’s services, the customer agrees to these terms.
5. Changes to Our No Refund Policy
Submate reserves the right to modify this no refund policy at any time. Changes will be communicated through our website and effective immediately upon posting. Continued use of our services after any such changes constitutes acceptance of the new policy.